Return Policy

All merchandise sold is non-refundable except if following conditions are found :

  1. Received packages are damaged which cause damages on merchandise (Please take a photo of the receiving condition and damaged merchandise and send to us here)
  2. Defective merchandise
  3. Sewing construction issues on wearable items
  4. Incorrect items sent

To request for a refund or return, please provide us details on our contact us form and we will follow up with you by phone or email. Request must be made within 7 days after receipt of goods.

Merchandise to be returned or exchanged must be in their original unopened packaging with all labels and tags still attached except faulty items. Exchange can be done only once and return postage is bared by the merchandise recipient.

Due to hygiene and security reasons, items below are not returnable nor exchangeable :

  1. All wearable merchandise worn over the crotch area
  2. Hosiery
  3. Personal care products
  4. Adult’s Toys
  5. DVDs
  6. Books

For all returns or exchange, you must include the invoice that was sent with your orders.

Should you have any question, please contact us by :

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